Cancellation policy

Cancellation Policy

Some items in our store may be offered to you as a subscription. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Subscriptions

When you purchase SleepCreme as a subscription, you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries, at the frequency that you specifically chose (monthly, every other month, or every three months). Subscriptions can be controlled via account portals. You can access your account portal from the upper righthand side of the SleepCreme.com homepage, shown below:

Unless cancelled, subscriptions will auto-renew at the designated frequency.  Cancellations MUST be completed prior to the renewal and shipping of the next order if you do not intend to be billed for it.  

You can cancel your subscription at any time. Please note that once a shipment processes, the card on file will be billed for that renewal. **We cannot offer refunds for subsequent orders once they have processed and shipped**. 

See our returns policy for more details on returns and refunds.